One address, two inboxes, and no phone number.
Everything we do involves dimensions, grades and counts. Those survive in writing and get mangled on a call — so we answer by email, within one business day, every day.
Send us the details
Required fields are marked *. This form posts to our own server; nothing about it runs in a third-party script.
St. Louis, MO 63132
USA
Covered inbound and fourteen dock doors. Customers are welcome on the grading floor Monday to Thursday, 9:00 AM – 3:00 PM CT — bring safety shoes.
- hello@reboxesmarket.com
General enquiries and anything you are not sure about - sales@reboxesmarket.com
Buying boxes, quotes, standing orders - buyers@reboxesmarket.com
Selling boxes to us — send a photo of the stack
- Monday – Thursday7:00 AM – 5:30 PM CT
- Friday7:00 AM – 4:00 PM CT
- Saturday8:00 AM – 12:00 PM CT (dock pickups only)
- SundayClosed
All times US Central. Email is monitored outside hours but answered on the next business day.
Four things that make a reply useful rather than a question.
None of this is a requirement — but an enquiry with these in it usually comes back with a price instead of a clarification.
A dimension
Even an approximate one. 'Roughly a 48-inch pallet box' is enough to start; 'a big box' is not.
A count
Per order or per month. Volume changes which grade and which freight mode make sense.
A photo
If you are selling to us, one picture of the stack beats any description. A tape measure in frame is a gift.
A postal code
Freight is most of the decision on empty boxes. Origin or destination tells us immediately whether a lane works.
It is a deliberate decision, not an oversight.
We tried it for three years. Someone describes a box as “about four foot”, a grade gets agreed verbally, and three weeks later a trailer arrives with the wrong thing on it and two people remember the call differently.
Written enquiries give us the numbers and give you a record. If you genuinely need to talk to a human, say so in the form and we will set up a call at a time that suits you — we just will not quote from one.
Box Compression Test
Box Maker's Certificate
Edge Crush Test
European Federation of Corrugated Board Manufacturers
Full Overlap Slotted Container
Grocery Manufacturers Association (pallet)
Half Slotted Container
Institute of Scrap Recycling Industries
International Safe Transit Association
Less Than Truckload
Materials Recovery Facility
Thousand Square Feet
Old Corrugated Containers
Overlap Slotted Container
Regular Slotted Container
Sectional Center Facility
Technical Association of the Pulp and Paper Industry
Truckload
Work In Progress
Ten conversions we use every day.
None of these are difficult. All of them are regularly got wrong, usually by a factor of 1,728.
| From | To | Factor | Worked example |
|---|---|---|---|
| Cubic inches | Cubic feet | ÷ 1,728 | 48 × 40 × 36 = 69,120 in³ = 40.0 ft³ |
| Square inches | Square feet | ÷ 144 | 13,528 in² = 93.9 ft² |
| Pounds per ft² | Board weight | × area in ft² | 93.9 ft² × 0.55 = 51.7 lb |
| Pounds | Kilograms | × 0.45359 | 51.7 lb = 23.5 kg |
| Inches | Millimetres | × 25.4 | 48" = 1,219 mm |
| Cubic feet | Cubic metres | × 0.02832 | 40.0 ft³ = 1.13 m³ |
| Short tons | Metric tonnes | × 0.90718 | 11,800 tons = 10,705 tonnes |
| Loose OCC volume | Weight | × 80 lb/yd³ | 40 yd³ ≈ 3,200 lb |
| Baled OCC volume | Weight | × 700 lb/yd³ | 2 yd³ bale ≈ 1,400 lb |
| Trailer volume (53') | Usable | × 0.72 | 3,489 ft³ → 2,512 ft³ |
It goes to a grader, not an inbox
Form submissions and emails are read by someone on the grading floor who can look at your dimensions and tell you immediately whether they are inside or outside measurements, and whether the grade you have asked for matches the application you have described. That is why the reply usually contains a number rather than a request for a call.
What happens in the first business day
- A grader reads the enquiry and checks it against stock physically on the floor, not against a catalogue.
- If it is a buying enquiry, we photograph the actual lot with grade notes before quoting.
- If it is a selling enquiry, we grade from your photograph and, where volume justifies it, schedule a look at the material.
- Freight is priced across every available mode, because the cheapest is frequently not the obvious one.
- You get a written quote with the grade named, the count stated and the cube arithmetic attached.
Why there is no phone number
We tried it for three years. Somebody describes a box as 'about four foot', a grade gets agreed verbally, and three weeks later a trailer arrives with the wrong thing on it and two people remember the call differently. Dimensions, grades and counts survive in writing and get mangled in conversation.
If you genuinely need to talk to a person, say so in the form and we will arrange a call at a time that suits you. We just will not quote from one — the quote will still arrive in writing afterwards.
Visiting
Customers are welcome on the grading floor Monday to Thursday, 9:00 AM to 3:00 PM Central. Bring safety shoes. We would much rather you looked at the grading stations and the repair bench yourself than took our word for the scale, and most people leave with a better question than the one they arrived with.
Before you write.
How quickly will I hear back?
Within one business day, every business day. Email is monitored outside hours but answered on the next working day. If something is genuinely urgent, say so in the first line and it gets triaged.
What is the fastest way to get a price?
A dimension, a count, a postal code and — if you are selling to us — a photograph of the stack. Those four get you a number. Anything less gets you a clarifying question first.
Can I send a drawing or a spec sheet?
Yes. Reply to our first email with attachments. The form keeps things simple deliberately, but we are happy with CAD files, die-lines, carrier specifications and procurement templates.
Do you work with procurement portals?
Yes, including supplier onboarding and standard terms documents. Send the requirements early — portal onboarding is usually the longest part of a first order and it has nothing to do with boxes.
Who will I be dealing with?
A grader for anything technical and the yard manager for anything commercial. It is a small operation; you will deal with the same people throughout, and they will have physically seen your material.
What if I just have a question and am not buying?
Ask anyway. A good proportion of the blog exists because somebody asked a question twice and we decided to write the answer down properly.
Seven things about your dock that change the quote.
Declared before the quote these are free to plan around. Discovered on delivery day they are the single most common reason a cheap quote becomes an expensive invoice.
| Item | Specification | Why it matters |
|---|---|---|
| Dock height | 48 – 52" typical | Below 44" a standard trailer needs a leveller or a ramp |
| Dock leveller capacity | 20,000 – 30,000 lb | Loaded gaylords on a pallet truck approach the limit |
| Door width | 8 – 9 ft | Double-stacked knocked-down bundles are wide |
| Apron depth | 100 – 130 ft | A 53-foot trailer needs room to square up |
| Liftgate requirement | If no dock | Add $75 – $150; declare it before the quote, not after |
| Receiving window | 3-day window ideal | Lets us consolidate; worth more than a volume discount |
| Forklift availability | 3,000 lb minimum | A loaded gaylord plus pallet exceeds many electric walkies |
How long each thing actually takes.
Measured from a confirmed order, not from the first email. Artwork approval and procurement onboarding sit outside these figures and are usually the real critical path.
| Item | Lead time | Note |
|---|---|---|
| Graded used shippers, stock size | Same week | Often 48 hours on Midwest lanes |
| Graded gaylords, stock size | Same week | Knocked down and banded |
| Reconditioned gaylords | 7 – 10 days | Bench time plus re-grading |
| Lids, liners and accessories | Same week | Ships on the same pallet |
| Recovered pallets, repaired | 3 – 7 days | Depends on repair queue |
| New stock-size boxes | 2 – 5 days | 60+ sizes held in St. Louis |
| New custom die | 10 – 15 working days | Includes die making and first article |
| Printed new board, 1 – 4 colour | 10 – 15 working days | Plate making included |
| Honeycomb panel, stock | 5 days | Pressed from recovered board |
| Die-cut dunnage to profile | 7 – 10 days | Tooling for non-standard profiles adds time |
| Printed retail display | 10 – 12 days | Artwork approval is usually the critical path |
| Baler placement | 2 – 4 weeks | Site survey, delivery and commissioning |
We would rather you saw the grading stations yourself.
Customers are welcome on the floor Monday to Thursday, 9:00 AM to 3:00 PM Central. Bring safety shoes.
Most people leave with a better question than the one they arrived with, which is the entire reason we keep the door open.