ReBoxes·MarketSt. Louis · Since 2008
Operating rules

Four rules, and what each one costs us.

Values pages are usually a list of adjectives. These are four decisions we actually argue about, written with the price tag attached — because a rule that costs nothing is not a rule.

Hold us to them

If we have failed one of these on your order, tell us here and it reaches a person.

US or Canada only — 10 digits, e.g. (314) 621-0100
Two-letter code or full name, e.g. MO or Ontario
US ZIP (63132) or Canadian postal code (K1A 0B1)
Whole number of units

No phone number, by design. We reply by email within one business day.

Where it goes

Straight to the grading floor at 9869 Meeks Blvd, St. Louis, MO 63132.

Or email sales@reboxesmarket.com. We have no phone line — dimensions and counts survive much better in writing.

A USEFUL SHORTCUT

Not sure of the size?

Fold a box in the browser, read off the cube and pallet fit, and send the spec straight through.

Open Box Studio

Rule one

Reuse outranks recycling, always.

Baling is easy, immediate and pays today. Repairing is slow, fiddly and pays over nine trips. Whenever those two options compete for the same container, the bench wins. It has cost us money in individual months and made us money in every single year.

What it costs: roughly 2,400 labour hours a year we could have avoided.

Rule two

Name the grade before you name the price.

Every quote states A, B, C or mixed, with the definition attached. We do not let a cheap number imply a quality we have not promised. If a customer wants a lower price than grade B supports, we offer grade C and say so, rather than quietly shipping worse boxes.

What it costs: deals we lose to suppliers who simply say 'used'.

Rule three

One building, or the maths stops working.

Reuse margins do not survive being trucked between a sorting site, a repair site and a warehouse. Everything from inbound to outbound happens at Meeks Boulevard. It limits how fast we can grow geographically, and we have decided to accept that limit.

What it costs: three expansion opportunities declined since 2019.

Rule four

Publish the number either way.

We mark containers and count trips. When the median went from seven to nine we published it. When our 2023 contamination rate got worse, we published that too, in the same statement. A sustainability figure you only share when it flatters you is marketing, not measurement.

What it costs: occasionally, a genuinely awkward quarter.

And one we deleted

'Always say yes to the customer.'

We had that one for four years. It led to us shipping grade C board to a customer who needed grade A because they insisted on a price. The boxes failed in a rack, nobody was hurt, and we removed the rule the following week. Saying no accurately is a service.

Grading

The nine points, in the order a grader checks them.

Ordered by how well each point predicts failure under load, not by how obvious it is. The first one is the least visible and the most important.

The full grading standard

Inspection sequence
#What is checkedWhat disqualifiesDowngrades to
1Bottom third of the long panelSoft, fuzzed or delaminated board from tine strikesRecovery
2Vertical corner squarenessCorners bowed outward from over-stuffingC, or recovery if severe
3Liner colour bandingPatchy darkening indicating moisture cyclingRecovery
4Flap edge conditionFuzzed or feathered edges; missing flap cornersC, or bench repair
5Score line integrityCracked rather than creased foldsC, or bench re-score
6Manufacturer's jointSeparated glue line or pulled staplesBench repair
7Interior cleanlinessResidue, dust, previous product tracesC
8Print and label residueHeavy multi-colour print or continuous tape bandsB at best; re-face station
9Top edge crushCrushing on stacked or racked unitsBench reinforcement, else C
Coefficients

Every number we multiply by, in one table.

Take these, argue with them, substitute your own. Two have changed because a customer arrived with better data, which is the entire point of publishing them.

ReBoxes Market emission and reference factors, 2026 revision
FactorValue we useRange in literatureNote
Virgin corrugated, cradle-to-gate1.30 kg CO₂e / kg1.1 – 1.6Mid estimate; includes inbound freight
Recycled-content corrugated0.85 kg CO₂e / kg0.6 – 1.1Varies hugely with mill energy mix
Reuse cycle (collect, grade, repair, issue)0.215 kg CO₂e / kg0.17 – 0.25Our own measurement, trailer-allocated
Repair-and-reuse cycle0.275 kg CO₂e / kg0.22 – 0.33Adds bench labour and repair board
Conversion to honeycomb or dunnage0.49 kg CO₂e / kg0.4 – 0.6Destroys the container, keeps the sheet
Recycling to new board0.76 kg CO₂e / kg0.6 – 0.95Consumes one of the fibre's five to seven lives
Triple-wall gaylord board weight18.5 lb17 – 2048 × 40 × 36, no lid
Median trips per gaylord94 – 14 observedMarked-container study, n = 4,200
Trailer packing efficiency72%65 – 80Knocked down and banded
Landfill density, loose OCC80 lb / yd³50 – 110Used for volume-avoided figures

We deliberately exclude end-of-life recycling credit, carbon stored in the fibre and avoided landfill methane. All three would improve our figures and all three are contested.

Environmental claims

Eight claims, and how strong each one actually is.

Two of these we make and document. One we refuse to make. One we consider close to meaningless.

Packaging environmental claims and their evidence
ClaimEvidence neededStrengthCaveat
Recycled content, post-consumerMill certificate of analysisStrongPercentage varies by mill and by run
FSC RecycledChain-of-custody certificateStrongRequires certified converters at every step
SFI Certified SourcingChain-of-custody documentationStrongCovers sourcing practice, not recycled content
RecyclableMaterial compositionModerateDepends on local infrastructure; wax and laminate break it
RepulpableSupplier test dataModerateVerify with your actual recycler, not the datasheet
ReusableTrips-per-container dataStrong if measuredMeaningless without a trip count behind it
Carbon neutralOffset purchaseWeakWe do not make this claim and are sceptical of those who do
100% diversionUsually noneVery weakAsk what they do with wax-coated produce board